Send your order & support questions to: info@photoshopisland.com
If you don't receive your download info right away, please read the following FAQs for answers to possible problems you may encounter. Usually the order and download information is instantly available, but sometimes orders need to be manually approved. Support Email: info@photoshopisland.com
Product Support | Downloading Questions | Royalty-Free End User License Agreement | Ordering Questions | Missing, Damaged or Bad Files
Product Support
Q: Do you have tutorials for your products?
A: YES! Make sure you take advantage of our product related tutorials at Blip.tv or youtube.com/photoshopisland. These tutorials are made to show you how to get the most from your purchase.
Q: Do you have product samples or demos?
A: YES! Each product comes with a small sample set of the full product. NOTE: This is not a demo of the complete product and in most cases will be either 50% or 25% of the purchase products resolution (so the purchase product is better thans the demo sets). Some demo products include watermarks as well. Another option for checking out the quality of our products is to give out Free Stuff a try. Free Stuff is at a quality equal to our products for purchase. Free Stuff is covered by the same Royalty-Free End User License Agreement as our products for purchase. Read here for the legal details.
Q: I have a question about a product I ordered. Who do I contact?
A: Email us with any questions, we try to respond to inquires within 24 hours during the business week.
Q: What computers and versions of Photoshop do your products work with?
A: Please check the details for the product you are interested in. Each product will have details about Photoshop and computer system compatibility.
Downloading Questions
Q: I didn't get my download link. What should I do?
A: Make sure you are checking the email address you used to create your order. Many of us have more than one email address so it's easy to forget which address is attached to which internet activity. PLEASE NOTE: We use a shopping cart system called FastSpring so orders for PhotoshopIsland.com orders will be received from FastSpring.com. If you are sure this is not the problem send us an email at info@photoshopisland.com.
Q: I can't seem to get access to my download after purchase. What should I do?
A: Sometimes international credit cards do not verify immediately and other system checks cause the download to be held up. If you do not receive your download after purchase please send us a friendly email and we'll be happy to help you out. When you send us an email make sure to include the name and email address you used to make your purchase.
Q: I've download the files but I can't seem to get them to Unzip. What should I do?
A: Be sure to have the latest version of your Unzipping application. Also verify the size of the file you downloaded is close to estimated size on the website. If you need more information on what do do with a .ZIP file. If you continue to have problems contact us.
Royalty-Free End User License Agreement
Q: How can I use the items I purchase on PhotoshopIsland.com?
A: Simply put, you can use PhotoshioIsland.com purchased and free products in your own or client creations without asking permission or giving credit. You are not allowed to resell products in part or whole as they were purchsed. If you have a usage question please email and you will receive a prompt response. Read here for the legal details.
Q: Do you have phone support?
A: Phone support is not available. Please take advantage of our product related tutorials at Blip.tv or youtube.com/photoshopisland. You are also welcome to send support questions to support@photoshopisland.com.
Ordering Questions
Q: Do you ship products on CD?
A: At the time of purchase of purchase (for digital products) you will have the option to purchase a Backup CD of your product and/or Online File Backup Protection for 1 Year (View Details). PhotoshopIsland.com offers free Instant Digital Delivery for all of our products for the best possible energy profile and smallest carbon footprint.
Q: Can I order by phone?
A: Not at this time. We prefer online orders because the order process is completely automated meaning that you'll get your order much quicker than trying to catch us on the phone.
Missing, Damaged or Bad Files
Q: I didn't receive information to download my purchase. What should I do?
A: Please contact us immediately and we will assist you. Sometimes emails get lost. Remember international customers may have to wait for customs to clear before delivery.
Q: I have Damaged or Bad Files, what should I do?
A: Please contact us and we will arrange additional working copies for free of course.
